At OYAH Health, we stand behind the quality of every supplement we produce. If there is an issue with your order, contact us and we will review the request.
You have 30 days from the date your order is delivered to request a refund or exchange.
To start a request, email support@oyahhealth.com with:
Your order number
A clear explanation of the issue
Photos of the product or packaging if relevant
Our team will review the request and respond with the next steps.
If your order arrives with a verified issue, we will resolve it.
Eligible issues include:
Product damaged during shipping
Product defective
Incorrect item received
Quality issue with the product
If the issue is confirmed, we may offer one of the following:
Full refund (100%)
Replacement product
Product exchange
Due to health and safety standards for supplements, we usually do not require the product to be returned.
If you request a refund for another reasonable reason (for example ordering by mistake), we may approve the request within 30 days of delivery.
Approved requests in these cases will be issued as a 90% refund of the purchase price.
Refund requests based only on personal preference may not be approved.
Due to the personal consumption nature of supplements, products are generally not returned for resale.
Refund requests are reviewed based on the explanation provided and the condition of the order.
We do not accept refunds for:
Gift cards
Final sale items
Requests submitted more than 30 days after delivery
If there is a confirmed issue with the product, we may offer a replacement product or exchange instead of a refund.
This is often the fastest way to resolve the issue.
If your refund request is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement after processing.
To maintain fair use of the OYAH refund policy, we reserve the right to limit or decline refunds in cases such as:
Products that appear fully consumed
Repeated refund requests from the same customer
Requests that appear fraudulent or abusive
We may request photos or additional order information to review the request.
If you are unsure about which OYAH product is right for you, our team is happy to help.
Contact support@oyahhealth.com and we will assist with product guidance, usage questions, or any concerns about your order.
If something does not feel right with your order, reach out to us. Our team reviews each request individually and works to resolve legitimate concerns quickly.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery under EU consumer protection regulations.
OYAH Holdings LLC
Email: support@oyahhealth.com